Return dashboard
A live view of your return patterns based on what you have logged.
Total returns
0
No returns logged yet
Top reason
—
Add returns to see patterns
Most returned SKU
—
No product data yet
This month
0
Returns logged this month
Return reasons
No return reasons to show yet.
Top returned products
No product returns to show yet.
Monthly return count
No monthly data to show yet.
Log a return
Record one customer return with a product, reason, and optional note.
Recent returns
0 entries| Date | SKU | Reason | Note |
|---|
No returns logged yet. Add your first return above or load example data from the sidebar.
Products
Keep a list of the SKUs you sell so logging returns is faster.
No products yet. Add your top-selling SKUs above so you can pick them quickly when logging returns.
Scenario walkthrough
A short example showing how this tracker helps you find and fix a real problem.
- Week 1: You log 6 returns. Four say "Not as described", one says "Wrong size", and one says "Changed mind". The dashboard shows "Not as described" as the top reason.
- Week 2: You check the notes. Customers mention the photos look lighter than the real item. You update the listing with a new photo and a note about screen color differences.
- Week 3 and 4: You keep logging returns. "Not as described" drops from 4 to 1. "Changed mind" stays about the same. The pattern suggests the photo update helped.
- Month 2: You print the report and compare it to last month. The top returned SKU changed from one mug style to a new candle. You decide to add a scent strength note to the candle listing.
Common mistakes when tracking returns
- Logging returns weeks later from memory. Details get fuzzy and reasons get guessed.
- Using too many reason tags. Start with 6 to 8 clear categories and only add more if you need them.
- Ignoring small patterns. Three returns for the same SKU in a month can be a real signal.
- Not writing notes. A reason tag alone rarely tells you what to fix in the listing or product.
- Only counting returns. Compare return counts to units sold when you can. A 5% return rate on a popular item may be normal.
Troubleshooting
- The charts look empty even though I added returns.
- Check the date filter above the dashboard. If you selected "Last 3 months" but your returns are older, switch to "Last 12 months".
- I accidentally added a return twice.
- Use the delete button on the right side of each row in the Recent returns table to remove the duplicate.
- I want to share this with a partner.
- Click "Print report" in the sidebar and save the summary as a PDF. You can also export a CSV file and share that.
- My data disappeared.
- This tracker saves data in your browser. Clearing site data, using private browsing, or switching browsers will remove it. Export a CSV backup regularly.